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PRIVACY POLICY

Welcome to Mae Mae Care!
 
Mae Mae Care is owned and operated by Mae Mae Care GmbH.

Mae Mae Care values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.

By visiting the website and purchasing the products, you are accepting the practices described in this privacy policy. Your use of the website and purchase of the products are also subject to our terms and conditions. In this privacy policy, the words "website" refers to the Mae Mae Care website, "we", "us", "our" and "Mae Mae Care" refers to Mae Mae Care and "user", “customer”, "you" and “your" refers to you, the user and customer of Mae Mae Care.

This privacy policy may change from time to time. Your continued use of the website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. This privacy policy has been developed and is maintained in accordance with all applicable national and international laws and regulations and in particular with the General Data Protection Regulation (GDPR - European regulation), the Data Protection Act (Datenschutzgesetz, DSG - Austrian Regulations), the revised Swiss Federal Act on Data Protection (revFADP) and The DSGVO (Datenschutz-Grundverordnung).

1. GENERAL INFORMATION
The personal data of the users that are collected and processed through the website:
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Will be under responsibility and in charge of:
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2. HOW DO YOU GET MY CONSENT?

2.1. By using the website, registering as a user, placing an order, subscribing to our newsletter, contacting us through our contact form or our contact details and providing us with personal information to communicate with you, you consent to our collection, storage and use of your information on the terms contained in this privacy policy. 
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2.2. You may withdraw your consent by sending us your request via the contact information or the contact page. You can withdraw your consent by sending us your request via the contact information or the contact page.

3. TYPES OF INFORMATION GATHERED

3.1. The information we collect from our users and customers helps us to provide our products effectively and to personalize and continually improve the user experience on the website. These are the types of information we collect:
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3.2. Information You Give Us. You provide information when you visit the website, register as a user, place an order, subscribe to our newsletter and/or communicate with us through our contact form or our contact information. As a result of those actions, you might supply us with the following information:
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  • First and last name

  • Email address

  • Phone number 

  • Address (shipping purposes)

  • Any additional information relating to you that you provide to us directly or indirectly through our website or online presence such as ‘cookies’.

 
Mae Mae Care will not collect any personally identifiable information about you, unless you provide it.
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3.3. Information Collected Automatically: By accessing and using the website you automatically provide us with the following information:
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  • Your IP address 

  • Referring URLs

 
If you access the website through a mobile phone, we will collect the following information:
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  • Mobile device ID 

  • IP address

 
3.4. Payment Information: Your payment data will be processed by the payment processors available on this website (Wix Payments), which will process and store your data securely and for the sole purpose of processing the purchase of products. Mae Mae Care reserves the right to contract any payment platform available on the market.
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View the Wix Payments privacy policy here:
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3.5. Social Media: On our website you will find links and functions linked to different social networks, in which you can share your information. It is advisable to consult the privacy policy and data protection of each social network used on our website.
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3.6. Contact information: We may access some personal information about the user, such as name and email address, when the user or any third party communicates with us through our contact information. Personal information provided through our contact information is not stored on any Mae Mae Care server and will be stored on the respective server of our email service.

4. HOW LONG WE KEEP YOUR DATA

4.1. Personal data provided by users and customers through the website will be retained for the time necessary to supply the products and/or until the user closes the user account or unsubscribes from our newsletter or requests deletion of their data. 
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4.2. Mae Mae Care may retain personal data for a longer period provided that the user has consented to such processing, as long as such consent is not withdrawn.
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4.3. Mae Mae Care may be obliged to retain personal data for a longer period if this is required in order to comply with a legal obligation or by order of an authority. 
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4.4. Once the retention period has expired, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted after the storage period has expired.

5. HOW WE USE YOUR INFORMATION (LEGITIMATE INTERESTS)

5.1. We use customer and user data collected through our website for the following legitimate interests:
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  • Identify you as a user in our system.

  • User registration.

  • Process payments.

  • Deliver the products.

  • Manage returns and refunds.

  • Improve our products, website, and how we operate our business.

  • Understand and enhance your experience using our website and products.

  • Respond to your comments or questions through our support team.

  • Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages.

  • Communicate with you about upcoming events, offers and news about products and services offered by Mae Mae Care and our selected partners.

  • Marketing purposes of Mae Mae Care.

  • Link or combine your information with other information we get from third parties to help understand your needs and provide you with better service.

       Protect, investigate and deter against fraudulent, unauthorized or illegal activity.

6. LEGAL BASIS

6.1. In accordance with European data protection regulations, the processing of users' personal data on our website is based on specific legal grounds. These grounds include executing the sales contract, processing and delivering orders, handling payments and providing customer service.

6.2. In certain situations, we request the user's explicit consent for specific data processing activities, such as sending marketing communications. In addition, we use our legitimate interests to improve our services and products, conduct market analysis and ensure the security of our website and user information, while ensuring that these interests do not infringe the rights of users.

6.3. This data processing is carried out in full respect of users' rights under the General Data Protection Regulation (GDPR) and other data protection laws applicable in Europe.
 
7. HOW WE SHARE INFORMATION

7.1. The personal information of our customers and users is an important and fundamental part of our business. Under no circumstances will we sell or share information with third parties that has not been previously authorized by the user, customer or owner of the personal data. We share user and customer information only and exclusively as described below.
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7.2. Third-Party Service Providers. We use the services of third parties to perform certain functions on our behalf and through our website. Examples include: processing payments (Wix Payments), creating and hosting the website, delivering products, sending emails, sending SMS messages, analyzing data, creating ads (Facebook, Instagram), providing marketing assistance, and delivering search results and links.
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These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy. 
 
7.3. Marketing: By providing your information and placing an order, you consent to the use of your personal information, including name, email address and phone number for the sole purpose of sending you marketing communications about our products. Mae Mae Care respects your privacy and does not share this information with unaffiliated third parties. If you wish to stop receiving marketing communications, you may unsubscribe at any time by using the "unsubscribe" option available in the same marketing emails or by submitting your request through our contact information.
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7.4. SMS text messages. We use SMS text messaging, to send different types of messages such as notifications about your order or special content such as offers on our products. By placing an order and opting to receive our SMS messages, you agree to these terms and conditions.
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By entering your phone number on the checkout form and subscribing through our subscription form, you consent to our sending you SMS text notifications (order notifications, including abandoned cart reminders) and offers for our products. Please note that your consent to opt-in or opt-out of receiving these messages is not a condition of any purchase on our website. Your phone number, name and purchase information will be shared with the SMS marketing platform we use. This data will be used to send you targeted marketing messages and notifications. When sending text messages, your phone number will be shared with our applicable text messaging carrier for the purpose of fulfilling the sending and delivery of messages.
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If you wish to unsubscribe from receiving marketing text messages and notifications, please reply with STOP to any SMS message sent by us. You understand and agree that alternative methods of unsubscribing, such as the use of alternative words or requests, will not be considered a reasonable means of unsubscribing. Message and data usage fees may apply.
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If you have any questions, you may contact us for more information.
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7.5. Business Transfers. In the event that Mae Mae Care creates, merges with, or is acquired by another entity, your information will most likely be transferred. Mae Mae Care will email you or place a prominent notice on our website before your information becomes subject to another privacy policy.
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7.6. Protection of Mae Mae Care and others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and conditions and other agreements, or protect the rights, property, or safety of Mae Mae Care, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
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7.7. With Your Consent. Other than as set out above, you will receive notice when personally identifiable information about you might go to third parties, and you will have an opportunity to choose not to share the information.
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7.8. Anonymous Information. Mae Mae Care uses the anonymous browsing information collected automatically by our servers primarily to help us administer and improve the website. We may also use aggregated anonymous information to provide information about the website to potential business partners and other unaffiliated entities. This information is not personally identifiable.

8. PROTECTING YOUR INFORMATION

8.1. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide through the website. If transactions are processed on the website, transaction information is transmitted to and from the website in encrypted form using industry-standard SSL connections to help protect such information from interception. 
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8.2. We only grant access to your personal information to those outside persons or services that have a legitimate need to know and in accordance with our privacy policy. 
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8.3. We adhere to industry-recognized security standards to protect your personal information, both during transmission and in storage. However, it is important to keep in mind that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at Mae Mae Care strive to implement commercially viable data protection methods, we cannot guarantee the absolute security of your personal information. 
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8.4. We undertake not to sell, distribute or transfer your personal information to unauthorized third parties unless we have your explicit consent or are required by law to do so.

9. DATA BREACH NOTIFICATIONS

9.1. In the event of a security breach that compromises the confidentiality of our users' personal data, Mae Mae Care undertakes to notify those affected in a timely manner. 
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9.2. This notification will be made through the means of contact provided by the user on our platform. 
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9.3. We will take all reasonable measures to protect the information and remedy any situation that jeopardizes the security of your data.

10. INTERNATIONAL DATA TRANSFER

10.1. By using our website, you agree that your personal data may be transferred and processed outside the European Economic Area, where data protection laws may differ from those in your country. 
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10.2. Mae Mae Care is committed to taking the necessary steps to ensure that your data is treated in accordance with applicable privacy protection standards and is adequately protected during any international transfer.

11. RIGHTS 

11.1. Users who provide information through our website, as data subjects and data subjects, have the right to access, rectify, download or delete their information, as well as to restrict and object to certain processing of their information. 
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11.2. While some of these rights apply generally, others apply only in certain limited circumstances. These rights are described below:
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  • Access and portability: to access and know what information is stored in our servers, you can send us your request through our contact information.

  • Rectify, Restrict, Limit and/or Delete: You can also rectify, restrict, limit or delete much of your information.

  • Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is retained and whether it is shared with third parties.

  • Object: When we process your information based on our legitimate interests as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have compelling legitimate reasons to continue processing it or where it is necessary for legal reasons.

  • Revoke consent: Where you have previously given your consent, such as to allow us to process and store your personal information, you have the right to revoke your consent to the processing and storage of your information at any time. For example, you may withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a legal basis for doing so or if your withdrawal of consent was limited to certain processing activities.

  • Complaint: If you wish to file a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users can exercise all these rights by contacting us through the contact information or the contact page.

  • Rights related to automated decision-making, including profiling: website users may request that we provide a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.
     

11.3. Users or holders of personal data provided through the platform may exercise these rights over their personal data at any time and without limitation by sending their request through our contact information or contact form. The request to exercise their rights will be attended and answered within a maximum period of 10 working days.
 
12. CHILDREN’S ONLINE PRIVACY PROTECTION

12.1. We comply with the requirements of national and international data protection regulations regarding the protection of personal data of minors. Although the website and products are available to all ages, we do not collect any information from children under the age of 13 without the respective permission of their parents or legal guardians.

12.2. If we become aware that a minor has provided us with personal information without the permission of his or her parent or legal guardian, we will take steps to delete such information.
 
13. THIRD PARTIES

13.1. Except as otherwise expressly included in this privacy policy, this document addresses only the use and disclosure of information Mae Mae Care collects from you. If you disclose your information to others, whether other users or suppliers on Mae Mae Care, different rules may apply to their use or disclosure of the information you disclose to them.

13.2. Mae Mae Care does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Mae Mae Care is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from our website. Please review the privacy policies of third party websites or services that you access through the Mae Mae Care website.
 
14. CONTACT US

14.1. If you have questions or concerns about these privacy policy and the handling and security of your data, please contact us through our contact page or via the  
contact information below:

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